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Are you passionate about helping customers? Join our customer support team!

Join our amazing customer support team!

Attensi is the global leader in 3D gamified simulation training for large corporations. Using our unique blend of gamification and simulation technology, we create a "learning by doing" training environment, offering radically new ways to train employees in ways that engage and achieve real, measurable behavioural change in large organisations. 

Attensi was established in Norway in 2012 and our training is now being used by global brands in more than 140 countries and in 30 different languages. We recently secured $26M investment from Lugard Road Capital, DX Ventures and Viking Venture and are now excited to be focussing on global expansion plans. We are now over 130 employees across Norway and the UK and continue to expand rapidly. 

Our London office currently consists of 30 game changers. Since opening here in 2017 we have started working with some of the largest retail, hospitality and professional services brands in the UK, US and other markets. Our portfolio includes clients such as Boston Consulting Group, Hiscox, PwC and others.

We are now looking to strengthen our Customer Support Team with a skilled and motivated person who can provide top notch support to our growing porfolio of English-speaking customers.

Our vision as Attensi's Customer Support team is "WE MAKE IT EASY TO PLAY". This means helping players and superusers with any potential system- or user challenges in the best possible way. We work closely with project managers, developers, and designers to solve the customers' problems, and ensure that the root cause is identified and solved. We also support project managers and the sales team with activities that contribute to our customers' success.

Who are you?

Our dream candidate is passionate about creating great customer experiences and is able to quickly grasp and explain complex technical issues. You work easily with other teams, and communicate well with the customer.

  • You have experience from areas such as technical support, customer service, or other customer-support related work
  • You genuinely care about helping the customer!
  • You are a fast learner
  • You are good at putting complex issues in simple terms
  • You thrive in a high-pace environment
  • You have an eye for details
  • You have exceptionally strong written and oral English communication skills 
  • You are solution-oriented and get things done
  • You have a solid understanding of technology
  • You are able to work afternoon, weekend and holidays when needed

We look for passionate and value-oriented people, who have a desire to work in a fast paced and high growth environment, surrounded by other Game Changers looking to make a real impact for our customers! To succeed here, it is important that you are a team player who thrives on creating value together. 

What will you do? 

As the native English speaker on the support team, you will be the first point of contact for support-enquiries from Attensi's UK-based and other non-Norwegian speaking customers. You will also share your knowledge of English language and language-practices with the rest of the team to ensure we collectively raise the bar in terms of how we communicate with our international clients.

  • Handle support-inquiries from our English speaking and international clients via email and phone
  • Work on identifying and solving root causes
  • Support project managers and sales team with customer related activities
  • Be an expert on how Attensi's products and systems work
  • Train customers and Attensi employees in proper use of Attensi products
  • Design and configure Attensi products
  • Write user manuals and guides
  • Share knowledge of English language and language-practices with other team members
  • Activities that increase adoption of our solutions (eg, send out reports, sms, emails, etc)

What do we offer?

At Attensi you will become part of an exciting and rapidly growing scale-up that is already a global leader in its field. You get to work in a flat, open and free environment, surrounded by committed, smart and talented colleagues from a variety of backgrounds, both culturally and academically. Attensi is committed to giving people the opportunity to grow and you will also be able to develop your role over time. You will also be offered exciting challenges in a dynamic and innovative environment with great ambitions.

Attensi has an energetic and social working environment. We work hard, but also have a lot of fun together. Monthly social activities like Attensi-days, sporting events, after-work drinks, parties, game nights and company trips to our Norwegian HQ or elsewhere (when Covid-19 is over) are some of the ways in which we ensure we not only work together, but also play together! Join us! 

Or, know someone who would be a perfect fit? Let them know!

Forskningsparken - Oslo Science Park
0349 Oslo Directions CONTACT@ATTENSI.COM +47 23 90 50 06 View page

London

2-6 Boundary Row
SE1 8HP London Directions LONDON@ATTENSI.COM +44 (0) 20 3714 3873 View page

An exceptionally exciting, fun and challenging workplace

We believe that people perform their best work when they are challenged, free and engaged. Therefore we strive to avoid hierarchies and limitations. We focus on rapid, iterative development, distributed decision power, broad involvement - and on having fun at work!

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