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👋 We are Attensi, a global company founded in Norway specialized in gamified simulation training. Since our inception in 2012, Attensi has grown to become a global leader in the field, with training solutions used by global brands in more than 140 countries and in 50 different languages.
We work with some of the largest professional services, consulting, hospitality, leisure retail, and pharmaceutical brands in the world including Circle K, Starbucks, BSH, Delivery Hero, Costa Coffee, The Boston Consulting Group, PwC, Novartis etc. Attensi is growing at an exponential pace and having recently secured $26M investment from Lugard Road Capital, DX Ventures and Viking Venture, we are now focused on growing our business in new markets.
Attensi’s team now consists of more than 230 Game Changers across our HQ in Oslo, Norway and London and we have started building our team in Boston, with almost 15 people on the ground already. Here, we plan to establish a large team and a strong presence – SUPERFAST!
As an integral part of our journey to establish and scale our US-presence we are now looking for a Customer Support Specialist for our team in Boston.
Customer Support Specialist
We are now looking to strengthen our Customer Support Team with a skilled and motivated person who can provide top notch support to our growing portfolio of USA Clients.
Our vision as Attensi's Customer Support team is "WE MAKE IT EASY TO PLAY". This means helping players and superusers with any potential system- or user challenges in the best possible way. We work closely with project managers, developers, and designers to solve the customers' problems, and ensure that the root cause is identified and solved. We also support project managers and the sales team with activities that contribute to our customers' success.
Who are you?
Our dream candidate is passionate about creating great customer experiences and is able to quickly grasp and explain complex technical issues. You work easily with other teams, and communicate well with the customer.
You have experience in areas such as technical support, customer service, or other customer-support related work
You have an IT related degree
You have a solid understanding of and a real interest in technology
You work in a systematic way and are used to using your own initiative and relying on your own judgement
You genuinely care about helping the customer!
You are a fast learner
You are good at putting complex issues in simple terms
You thrive in a high-pace environment
You have an eye for detail
You have exceptionally strong written and oral English communication skills
You are solution-oriented and get things done
We look for passionate and value-oriented people, who have a desire to work in a fast-paced and high growth environment, surrounded by other Game Changers looking to make a real impact for our customers! To succeed here, it is important that you are a team player who thrives on creating value together.
What will you do?
As the only dedicated, USA client focused person on the Support team, you will be the first point of contact for support inquiries from Attensi's USA based customers. You will:
Handle support inquiries from our USA clients via email and phone
Work on identifying and solving root causes
Support project managers and sales team with customer related activities
Be an expert on how Attensi's products and systems work
Train customers and Attensi employees in proper use of Attensi products
Design and configure Attensi products
Write user manuals and guides
Activities that increase adoption of our solutions (eg, send out reports, SMS, emails, etc)
What do we offer?
At Attensi you will become part of an exciting and rapidly growing scale-up that is already a global leader in its field. You get to work in a flat, open and free environment, surrounded by committed, smart and talented colleagues from a variety of backgrounds, both culturally and academically.
You will play a central role in our largest and fastest growing team and will have very good opportunities for further development and growth in both the role and the company.
Attensi has an energetic and social working environment. We work hard, but also have a lot of fun. Monthly social activities like Attensi-days, sporting events, after-work drinks, parties, game nights and company trips to our Norwegian HQ or elsewhere, are some of the ways in which we ensure we not only work together, but also play together!
An exceptionally exciting, fun and challenging workplace
We believe that people perform their best work when they are challenged, free and engaged. Therefore we strive to avoid hierarchies and limitations. We focus on rapid, iterative development, distributed decision power, broad involvement - and on having fun at work!